Complaints handling training course
Master complaint handling using proven de-escalation tools, professional phone and email skills, and clear resolution strategies. Perfect for managers and administrators aiming to safeguard brand reputation, enhance customer satisfaction scores, and convert complaints into customer loyalty. This course equips you with essential techniques for effective complaint management in operational contexts like shipping and returns.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical tools for quick, clear, and confident complaint responses. Master professional phone and email methods, de-escalation techniques, and solution-oriented communication. Develop expertise in shipping, returns, refunds, and compliance with legal, ethical, privacy rules. Boost satisfaction metrics and brand reputation through efficient resolutions.
Elevify advantages
Develop skills
- Professional complaint emails: write clear, empathetic, action-focused replies.
- Difficult calls mastery: de-escalate, structure, and resolve complaints fast.
- Practical resolution design: balance refunds, replacements, and policy limits.
- Complaint analytics: track CSAT, NPS, and trends to protect brand reputation.
- Ethical complaint handling: apply privacy, fairness, and cross-cultural respect.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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