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Complaints handling training course

Complaints handling training course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical tools for quick, clear, and confident complaint responses. Master professional phone and email methods, de-escalation techniques, and solution-oriented communication. Develop expertise in shipping, returns, refunds, and compliance with legal, ethical, privacy rules. Boost satisfaction metrics and brand reputation through efficient resolutions.

Elevify advantages

Develop skills

  • Professional complaint emails: write clear, empathetic, action-focused replies.
  • Difficult calls mastery: de-escalate, structure, and resolve complaints fast.
  • Practical resolution design: balance refunds, replacements, and policy limits.
  • Complaint analytics: track CSAT, NPS, and trends to protect brand reputation.
  • Ethical complaint handling: apply privacy, fairness, and cross-cultural respect.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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