Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training programmes, and measure key performance indicators. This ensures teams warmly accept new systems, cut down on opposition, and achieve tangible business outcomes that last.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on, step-by-step guide to boosting CRM uptake from launch to ongoing success. You'll learn to assess stakeholders, create focused learning paths, and use tested change strategies. Develop solid onboarding schedules, run captivating training sessions, handle disputes, and monitor KPIs via straightforward dashboards, check-ins, and feedback systems that ensure users stay engaged, assisted, and in sync with company aims.
Elevify advantages
Develop skills
- CRM adoption strategy: spot resistance and push for quick, enduring user engagement.
- Stakeholder training design: outline roles and develop efficient, role-specific programmes.
- Onboarding programme setup: organise 6-week launches with defined goals and activities.
- Data-driven monitoring: follow CRM activity, KPIs, and support data to prove value.
- Communication and conflict skills: unite leaders, tackle objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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