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Training Effectiveness Evaluation Course

Training Effectiveness Evaluation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Training Effectiveness Evaluation Course teaches you how to measure the true impact of customer support training using practical tools and straightforward methods. You'll learn to define key performance indicators such as average handling time, first contact resolution, customer satisfaction score, net promoter score, and quality measures, create surveys and observation checklists, use Kirkpatrick and ROI models, analyse quantitative and qualitative data, and transform findings into clear, actionable reports and recommendations that stakeholders can rely on.

Elevify advantages

Develop skills

  • Build KPI-linked training evaluations for call centre performance improvements.
  • Analyse HR training data with basic statistics, tests, and clear visual dashboards.
  • Design quick, reliable surveys, interviews, and checklists for training impact.
  • Apply Kirkpatrick and ROI models to demonstrate the concrete business value of training.
  • Turn evaluation findings into concise executive reports and action plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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