Training Effectiveness Evaluation Course
This course equips you with essential skills to evaluate the effectiveness of training programs, focusing on customer support in call centers. Learn to measure impact using KPIs, surveys, and proven models like Kirkpatrick and ROI, and deliver actionable insights to drive business improvements.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Training Effectiveness Evaluation Course teaches you how to measure the true impact of customer support training using practical tools and straightforward methods. You'll learn to define key performance indicators such as average handling time, first contact resolution, customer satisfaction score, net promoter score, and quality measures, create surveys and observation checklists, use Kirkpatrick and ROI models, analyse quantitative and qualitative data, and transform findings into clear, actionable reports and recommendations that stakeholders can rely on.
Elevify advantages
Develop skills
- Build KPI-linked training evaluations for call centre performance improvements.
- Analyse HR training data with basic statistics, tests, and clear visual dashboards.
- Design quick, reliable surveys, interviews, and checklists for training impact.
- Apply Kirkpatrick and ROI models to demonstrate the concrete business value of training.
- Turn evaluation findings into concise executive reports and action plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

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The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

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