Basic Conflict Resolution Skills Course
This Essential Workplace Conflict Resolution Training empowers HR staff to tackle office conflicts assuredly through actionable methods in dialogue, session planning, record-keeping, and mediation, fostering a more harmonious and efficient work environment. Participants gain core abilities to analyse disputes, facilitate resolutions, communicate calmly, structure key meetings, and document professionally for sustained team success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on strategies to manage common workplace disagreements effectively. Master techniques like targeted questioning, impartial wording, attentive listening, interpreting body language, and delivering constructive feedback without blame. You'll learn to plan productive sessions, establish team guidelines, record concerns accurately, monitor pacts, control personal responses, and lead organised discussions for equitable, enduring outcomes.
Elevify advantages
Develop skills
- Spot conflict roots, trends, and build-ups swiftly in professional settings.
- Conduct efficient one-on-one and group mediation sessions for quick fixes.
- Employ calm phrasing, full listening, and personal statements to reduce tensions.
- Structure HR sessions with clear plans, rules, and tracking to avoid repeats.
- Record events, deals, and promises precisely and professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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