Debt Recovery Agent Course
This course provides comprehensive training for debt recovery agents, focusing on legal compliance, ethical practices, effective communication, negotiation skills, and operational efficiency to recover debts while maintaining customer relations and organizational integrity.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Debt Recovery Agent Course equips you with practical skills to handle overdue accounts confidently and with integrity. You'll cover the entire debt lifecycle, compliant communication methods, and de-escalation strategies, along with essential laws, privacy regulations, and ethical guidelines. Gain expertise in negotiation, creating sustainable payment arrangements, thorough documentation, performance metrics, and contemporary recovery tools to efficiently settle accounts while safeguarding customers and your organisation.
Elevify advantages
Develop skills
- Professional debtor communication: write, call and de-escalate with confidence.
- Debt collection law basics: apply FDCPA-style rules and avoid costly violations.
- Negotiation for repayment: craft realistic plans, settlements and hardship solutions.
- Compliance and ethics in recovery: manage risk, complaints and fair treatment.
- Collections operations know-how: use KPIs, CRM tools and QA for fast results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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