from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Essential Skills for Teller Operators Course equips you with practical tools to verify customers, identify cash and cheque fraud, and handle card security confidently. Learn straightforward KYC procedures, ID verification, SAR triggers, and warning signs, plus ways to communicate, calm situations, and explain holds or refusals professionally while adhering to robust operational controls and regulatory standards in daily transactions.
Elevify advantages
Develop skills
- KYC verification mastery: perform quick, compliant customer ID checks.
- Cash and cheque fraud spotting: detect red flags and respond before losses occur.
- Teller transaction accuracy: manage deposits, withdrawals, and balancing with precision.
- SAR and AML essentials: identify suspicious activity and report it properly.
- Customer de-escalation skills: manage disputes calmly while upholding policy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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