Relationship Manager Course
This course equips you with essential strategies to reduce customer churn, enhance loyalty, and scale your SaaS business through targeted relationship management techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down on customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, chart their journeys from 0 to 12 months, create onboarding and activation guides, and set up proactive chats. Plus, you'll craft scripts for key interactions, track vital retention stats, manage feedback loops, and develop programmes to win back customers and turn them into advocates that you can use straight away.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based groups focused on keeping customers.
- SaaS churn analysis: identify early warning signs and use focused strategies to retain them.
- Customer journey mapping: plan effective interactions across various channels.
- Onboarding playbooks: develop quick paths to value that increase activation rates.
- Retention metrics tracking: follow NRR, churn rates, and health scores to inform your choices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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