Relationship Management Course
This course equips you with essential skills for managing client relationships, mitigating risks, and driving growth through strategic planning and effective communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Relationship Management Course teaches you how to assess account health, identify key stakeholders, and detect churn risks early using straightforward metrics and customer indicators. Learn to create 90-day stabilisation plans, conduct results-oriented quarterly business reviews, and establish governance to avoid escalations. Practise scripts for tough discussions, rebuild trust following problems, and develop low-risk upsell and expansion approaches supported by ROI-focused business justifications.
Elevify advantages
Develop skills
- Account risk assessment: identify churn indicators and revenue risks quickly.
- Stakeholder identification: align objectives, influence choices, and gain supporters.
- Mastery of difficult discussions: manage problems, negotiate, and restore trust.
- Upsell approach: create low-risk trials, ROI justifications, and growth initiatives.
- 90-day plans: develop targeted stabilisation and expansion routes with defined KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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