Incident Management Course
This course equips participants with practical skills to manage incidents effectively, from initial assessment to post-incident improvements, ensuring quick stabilization and enhanced operational resilience.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Incident Management Course provides a straightforward, hands-on framework to manage disruptions confidently. You'll learn to spot and categorise incidents, use basic prioritisation methods, and create a reliable response procedure. Develop effective 4-hour action plans, utilise prepared communication templates, monitor essential metrics, and conduct post-incident reviews that promote ongoing enhancements and more robust operations.
Elevify advantages
Develop skills
- Quick incident sorting: assess impact, seriousness, and affected parties in minutes.
- 4-hour response guide: stabilise services swiftly with straightforward, repeatable actions.
- Straightforward outage notifications: deliver brief internal and customer messages that provide reassurance.
- Practical ranking: order multiple incidents based on impact and risk factors.
- After-incident evaluations: convert insights into simple procedure and guide upgrades.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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