Front Office Course
This course provides essential skills for managing a 4-star hotel front desk, covering PMS operations, guest interactions, revenue management, and interdepartmental coordination to ensure efficient and professional service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. Learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Master guest interactions, complaint resolution, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and provide consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk expertise: manage a 4-star lobby smoothly, even during peak times.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-protecting decisions: manage upgrades, comps, and walks without impacting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanour: remain calm, reliable, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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