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Front Office Course

Front Office Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. Learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Master guest interactions, complaint resolution, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and provide consistent, efficient guest experiences every shift.

Elevify advantages

Develop skills

  • Front desk expertise: manage a 4-star lobby smoothly, even during peak times.
  • PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
  • Revenue-protecting decisions: manage upgrades, comps, and walks without impacting ADR.
  • Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional demeanour: remain calm, reliable, and service-oriented under pressure.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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