PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for improving customer support through problem identification, process mapping, targeted interventions, KPI establishment, pilot testing, outcome analysis, and continuous improvement planning.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed pilots, analyse outcomes, implement successful modifications, and develop a continuous improvement plan backed by thorough records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, data-led improvement cycles in support operations.
- Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
- KPI design: develop precise support metrics, dashboards, and benchmarked goals.
- Pilot execution: plan, initiate, and evaluate small trials before full implementation.
- Standardisation skills: convert successes into SOPs, playbooks, and scalable procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course