Conflict Resolution Skills Course
This course provides essential skills for resolving conflicts in professional settings, covering diagnosis, mediation, team agreements, and follow-up strategies to enhance collaboration and performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Conflict Resolution Skills Course equips you with practical tools to identify conflicts, create clear team pacts, and guide effective one-on-one and group discussions. Discover established methods like interest-based bargaining, Crucial Conversations, Nonviolent Communication, and SBI, along with solid approaches for giving feedback, holding mediation-style gatherings, ensuring accountability, and following up on performance to boost teamwork and lasting outcomes.
Elevify advantages
Develop skills
- Diagnose workplace conflict: swiftly identify root causes and business effects.
- Lead tough conversations: deliver clear, composed feedback that minimises defensiveness.
- Facilitate mediation meetings: steer one-on-one or group sessions towards quick pacts.
- Design team agreements: outline roles, processes, and KPIs that avert conflict.
- Manage follow-through: monitor commitments, guide performance, and strengthen change.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

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The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

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