Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk manners, and client consultations. Learn proficient booking, scheduling, conflict resolution, and communication skills to deliver seamless, professional hairdressing services from initial contact to the final styling, ensuring every client feels appreciated and satisfied.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills for handling client consultations, tailoring services to their needs, and discussing prices confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling appointments, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Expert client consultations: quickly align hair objectives with suitable services.
- Confident salon interactions: ready scripts for phone calls, messages, and personal engagements.
- Efficient scheduling skills: optimise appointments, waitlists, and stylist schedules.
- Professional reception conduct: greet, rebook, and keep clients coming back.
- Serene dispute management: handle complaints, missed appointments, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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