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CSAT Course

CSAT Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CSAT Course teaches you how to spot satisfaction dips, chart customer paths, and convert research into straightforward, testable ideas. Pick up hands-on techniques for chats, polls, data analysis, and user testing, then link findings to ranking priorities, launch planning, and follow-up checks. Develop reliable processes, proper ethics, and measures that steadily boost customer satisfaction in B2C SaaS.

Elevify advantages

Develop skills

  • CSAT analytics setup: set up event tracking, group users, and monitor key scores quickly.
  • Customer research for CSAT: conduct interviews, surveys, and usability tests that count.
  • Diagnose CSAT drops: map journeys, identify root causes, and assess impact swiftly.
  • CSAT-first design: deliver UX enhancements, confirm with A/B tests, and refine.
  • CSAT rollout strategy: rank fixes, schedule releases, and track after launch.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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