CSAT Course
This course equips you with practical skills to measure, analyze, and improve customer satisfaction in B2C SaaS environments through data-driven research and strategic implementation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to spot satisfaction dips, chart customer paths, and convert research into straightforward, testable ideas. Pick up hands-on techniques for chats, polls, data analysis, and user testing, then link findings to ranking priorities, launch planning, and follow-up checks. Develop reliable processes, proper ethics, and measures that steadily boost customer satisfaction in B2C SaaS.
Elevify advantages
Develop skills
- CSAT analytics setup: set up event tracking, group users, and monitor key scores quickly.
- Customer research for CSAT: conduct interviews, surveys, and usability tests that count.
- Diagnose CSAT drops: map journeys, identify root causes, and assess impact swiftly.
- CSAT-first design: deliver UX enhancements, confirm with A/B tests, and refine.
- CSAT rollout strategy: rank fixes, schedule releases, and track after launch.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course