from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create short surveys and interviews that uphold privacy and ethics. You will learn to arrange and examine quantitative and qualitative data, identify key themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.
Elevify advantages
Develop skills
- VoC goal-setting: Convert customer loss and slowdowns into precise, software-service-ready VoC targets.
- Feedback design: Develop short surveys, NPS processes, and interview guides quickly.
- VoC analytics: Arrange, categorise, and visualise customer data for straightforward insights.
- Insight to action: Change VoC themes into updates for products, user experience, and communications.
- Prioritisation & testing: Rank VoC ideas, conduct efficient A/B tests, and monitor results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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