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Customer Onboarding Course

Customer Onboarding Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Onboarding Course teaches you how to create a straightforward 30-day journey that encourages quick activation and sustained product usage. You'll learn the basics of the customer lifecycle, key roles, and performance indicators, then develop structured emails, introductory calls, and in-app guides using checklists, templates, and playbooks. Conclude with hands-on techniques to monitor essential metrics, gather feedback, and continually refine each aspect of the onboarding process.

Elevify advantages

Develop skills

  • Design 30-day onboarding journeys: map out phases, channels, and handoffs quickly.
  • Build activation playbooks: covering first login, setup, tracking, and initial campaign.
  • Create effective onboarding emails: including welcome messages, re-engagement, and follow-ups.
  • Utilise in-app guides and checklists to promote feature adoption and time-to-value.
  • Monitor onboarding KPIs and feedback to improve activation and retention.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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