Log in
Choose your language

CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM course teaches you to transform customer data into effective retention strategies that boost repeat sales and customer lifetime value. You will learn to set CRM goals and KPIs, create targeted customer segments, develop welcome, post-purchase, win-back, and loyalty campaigns using email, SMS, push notifications, and on-site tools, ensure compliance with privacy regulations, and follow a 90-day plan to launch, test, and refine top-performing campaigns.

Elevify advantages

Develop skills

  • Design retention journeys: create effective welcome, post-purchase, and win-back flows.
  • Master CRM segmentation: build RFM, lifecycle, and engagement customer groups.
  • Plan CRM with KPIs: define and monitor retention, LTV, and revenue targets.
  • Execute multi-channel CRM: optimise email, SMS, push, and on-site for better ROI.
  • Roll out CRM in 90 days: launch journeys, test, and report using a clear plan.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course