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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment recoveries, while applying smart personalisation, ensuring data integrity and seamless integrations, and monitoring key metrics like retention rates, customer lifetime value, average order value, and conversions for optimised, results-driven campaigns.

Elevify advantages

Develop skills

  • Develop ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase sequences.
  • Create data-informed customer segments: accurately reach new, at-risk, and high-value clients.
  • Set up CRM technology infrastructure: integrate stores, purify data, and enable tracking swiftly.
  • Deliver scalable personalised experiences: use dynamic content, recommendations, and optimal timing.
  • Evaluate CRM returns: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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