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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment recoveries, while applying smart personalisation, ensuring data integrity and seamless integrations, and monitoring key metrics like retention rates, customer lifetime value, average order value, and conversions for optimised, results-driven campaigns.

Elevify advantages

Develop skills

  • Develop ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase sequences.
  • Create data-informed customer segments: accurately reach new, at-risk, and high-value clients.
  • Set up CRM technology infrastructure: integrate stores, purify data, and enable tracking swiftly.
  • Deliver scalable personalised experiences: use dynamic content, recommendations, and optimal timing.
  • Evaluate CRM returns: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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