Internal and External Communication Course
Master internal and external communications during critical high-stakes events, especially healthcare software outages. Acquire skills in crafting clear crisis messages, coordinating stakeholder updates, supporting teams effectively, and safeguarding your organisation's reputation through reliable, structured responses that build enduring trust across all channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical tools to manage high-stress healthcare software outages with clear, confident communication. Quickly assess incidents, align leaders, and create precise updates for media, clients, and staff. Develop reusable templates, streamline approval processes, and foster lasting trust via transparent, consistent messaging strategies.
Elevify advantages
Develop skills
- Crisis messaging: create rapid, clear updates tailored for media, clients, and regulators.
- Internal comms: develop reassuring emails, scripts, and guidance for managers.
- Channel strategy: adjust tone and format for social media, emails, and executive summaries.
- Healthcare outage comms: simplify incident explanations while respecting HIPAA and legal boundaries.
- Reputation recovery: strategise post-incident reports, apologies, and initiatives to rebuild trust.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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