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Difficult Conversations Course

Difficult Conversations Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Difficult Conversations Course provides practical tools to manage high-stakes discussions with confidence. Learn to analyse conflict, control emotions, and lead 60–90 minute meetings from start to agreement. Develop skills in de-escalation, interest-based negotiation, and follow-up planning to create clear, measurable agreements that enhance safety, teamwork, and long-term outcomes across your organisation.

Elevify advantages

Develop skills

  • Mediation design: run focused 60–90 minute sessions that stay on shared goals.
  • Conflict diagnosis: quickly map root causes, interests, and clinical impacts.
  • Negotiation tools: craft clear, measurable agreements that hold teams accountable.
  • Emotional self-management: stay neutral, grounded, and ethical under pressure.
  • High-stakes communication: de-escalate, reframe, and resolve tense clinical disputes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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