Effective Oral Communication Course
This course equips you with essential skills for clear and effective oral communication in customer service, focusing on policy explanation, de-escalation, and team coordination to build trust and loyalty.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Effective Oral Communication Course assists you in crafting straightforward return and warranty policies, clarifying rules in straightforward terms, and steering callers using brief, targeted scripts. Master de-escalation, empathy, and handling objections, then put them into practice with succinct announcements, call sequences, and team briefings. At the end, you'll produce practical scripts that minimise misunderstandings, foster trust, and maintain customer loyalty.
Elevify advantages
Develop skills
- Empathetic call management: calm situations, listen attentively, and hold onto frustrated customers.
- Straightforward policy scripting: describe returns and warranties in simple, assured words.
- Impactful telephone scripts: develop 45–180 second calls including follow-ups and responses to concerns.
- Customer-oriented announcements: compose 45–60 second messages that lower incoming calls.
- Team communication guidance: direct group sessions and synchronise staff on approach.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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