Ground Staff Course
This course equips participants with essential skills for efficient airport ground operations, focusing on passenger processing, baggage handling, communication during disruptions, and special assistance to ensure professional and safe services.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger movement efficiently, even during busy times. You'll learn straightforward communication methods, handling disruptions, assisting passengers with reduced mobility, and safety and security protocols using real-life tools, checklists, and performance indicators to work quicker, cut down on mistakes, and offer a dependable, professional airport service.
Elevify advantages
Develop skills
- Airport ground operations: quickly grasp main tasks, teams, and rules.
- Passenger processing: deal with check-in, boarding, lines, and IDs when it's hectic.
- Baggage handling: sort out problems, follow bags, and link up with teams.
- Disruption communication: give clear info through announcements, screens, and notices.
- Special assistance care: handle support for passengers with reduced mobility safely, respectfully, and correctly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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