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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. The programme offers practical scripts, workflows, and regulatory knowledge for effective frontline duties in aviation.

Elevify advantages

Develop skills

  • International check-in skills: quick, precise, and fully compliant processing.
  • Overbooking management: composed decisions for denied boarding, with scripts and fixes.
  • Baggage handling proficiency: rules, tagging, and disruption resolution with little delay.
  • PRM and family assistance: secure, respectful support amid tight schedules.
  • Gate operations oversight: reseating, flight changes, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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