Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, assistance for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage quick turnarounds, challenging situations, and passenger issues in the demanding aviation sector, preparing you for real-world success on the front line.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. The programme offers practical scripts, workflows, and regulatory knowledge for effective frontline duties in aviation.
Elevify advantages
Develop skills
- International check-in skills: quick, precise, and fully compliant processing.
- Overbooking management: composed decisions for denied boarding, with scripts and fixes.
- Baggage handling proficiency: rules, tagging, and disruption resolution with little delay.
- PRM and family assistance: secure, respectful support amid tight schedules.
- Gate operations oversight: reseating, flight changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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