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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Passenger Service Agent Training equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. The programme offers practical scripts, workflows, and regulatory knowledge for effective frontline duties in aviation.

Elevify advantages

Develop skills

  • International check-in skills: quick, precise, and fully compliant processing.
  • Overbooking management: composed decisions for denied boarding, with scripts and fixes.
  • Baggage handling proficiency: rules, tagging, and disruption resolution with little delay.
  • PRM and family assistance: secure, respectful support amid tight schedules.
  • Gate operations oversight: reseating, flight changes, and punctual boarding.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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