from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Aviation and Hospitality Management Course provides practical tools to enhance passenger communication, streamline queues, and optimise check-in and boarding. Learn to manage disruptions, develop recovery strategies, monitor KPIs, and create performance dashboards while promoting staff well-being and teamwork. Acquire job-ready skills to manage growth, improve service quality, and achieve consistent, measurable enhancements across operations.
Elevify advantages
Develop skills
- Disruption control: apply quick recovery tactics to safeguard OTP and revenue.
- Queue and boarding design: streamline processes to reduce wait times and misconnects.
- Passenger communication: create clear, timely updates across all digital channels.
- Service metrics mastery: monitor NPS, OTP, and SLAs to drive rapid improvements.
- Team leadership: coach frontline staff, manage conflict, and enhance resilience.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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