Airport Passenger Services Course
Gain essential expertise in airport passenger services through practical training in check-in, boarding, baggage management, safety measures, and customer support. Develop confidence in managing disruptions, accommodating special requirements, and following aviation regulations to maintain efficient, compliant, and passenger-focused operations in busy airport settings.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for managing airport check-in, boarding processes, and resolving passenger issues effectively. You will master baggage handling regulations, document verification, assisting late arrivals, and providing special support, alongside strong communication, conflict resolution, and professional behaviour. Gain proficiency in safety protocols, regulatory adherence, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master check-in procedures: confidently verify identities, baggage, and travel documents.
- Operate boarding gates efficiently: manage timely boarding and handle late or standby passengers.
- Resolve passenger issues: de-escalate disputes and ensure safe incident management.
- Ensure regulatory adherence: implement rules for international flights, denied boarding, and passenger rights.
- Deliver excellent service: prioritise duties, collaborate with teams, and exceed traveller expectations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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