Airport Agent Training
Gain essential skills as an airport agent for high-traffic routes like JFK–LAX, covering check-in, gate management, baggage handling, special passenger assistance, security protocols, and resolving issues like delays or overbookings confidently to safeguard safety, compliance, and airline reputation. This training builds practical expertise for real-world airport operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for check-in processes, verifying travel documents, understanding baggage policies, managing gate operations, and dealing with disruptions on major routes such as JFK to LAX. You will master TSA and DOT regulations, handle flight delays and overbookings, assist passengers with special needs, resolve disputes effectively, and make precise announcements to ensure safety, regulatory compliance, and uphold your airline's standing.
Elevify advantages
Develop skills
- Master special assistance for passengers requiring mobility aids, wheelchairs, and specific service requests with full confidence.
- Excel in travel document checks by verifying identities, enforcing TSA guidelines, and logging any denials accurately.
- Achieve top performance in gate operations including passenger manifests, clear announcements, and efficient boarding processes.
- Handle irregular situations like flight delays, overbookings, and gate changes with composure and full legal adherence.
- Resolve baggage issues and fees swiftly by calculating costs correctly, securing luggage, and calming any disputes quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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