Corporate Customer Service Course
Elevate your call centre operations through the Corporate Customer Service Mastery course. Dive into essential KPIs like AHT, FCR, CSAT, and NPS craft unbiased CSAT surveys apply QA scorecards and coaching techniques build dynamic dashboards for SLAs and deploy change management with gamification. Achieve superior service quality, heightened agent motivation, and exceptional customer delight across fast-paced corporate teams.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and effective communication to elevate metrics, streamline workflows, and foster lasting customer loyalty in corporate environments.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
- Design effective CSAT surveys: create concise, unbiased tools to truly capture customer feedback.
- Develop coaching and QA expertise: conduct targeted one-on-ones with scorecards to rapidly improve agent performance.
- Build dashboard reports: produce clear SLA and queue visuals for swift, informed decision-making.
- Implement change management: introduce new protocols using microlearning and gamification strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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