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WFM Technician Course

WFM Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre career with our WFM Technician Course, designed to give you the skills you need in workforce management. Learn about data analysis, understanding industry standard service levels and average handling time. You'll learn to write good reports, make the best schedules, and cut costs properly. Understand how call centres work, use technology well, and improve performance by looking at key numbers. This short, but good course gives you useful ideas to help you work better and succeed in your job.

Elevify advantages

Develop skills

  • Learn data analysis: Properly analyse call volume and handling time.
  • Write reports: Organise and present workforce management information clearly.
  • Reduce costs: Use strategies to cut costs and manage the budget.
  • Improve scheduling: Create schedules that work well for busy and quiet times.
  • Work better: Reduce time wasting by using flexible scheduling methods.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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