Free course
US$0.00
Premium course
US$30.90
WFM Technician Course
Boost your call centre career with our WFM Technician Course, designed to give you the skills you need in workforce management. Learn about data analysis, understanding industry standard service levels and average handling time. You'll learn to write good reports, make the best schedules, and cut costs properly. Understand how call centres work, use technology well, and improve performance by looking at key numbers. This short, but good course gives you useful ideas to help you work better and succeed in your job.
- Learn data analysis: Properly analyse call volume and handling time.
- Write reports: Organise and present workforce management information clearly.
- Reduce costs: Use strategies to cut costs and manage the budget.
- Improve scheduling: Create schedules that work well for busy and quiet times.
- Work better: Reduce time wasting by using flexible scheduling methods.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our WFM Technician Course, designed to give you the skills you need in workforce management. Learn about data analysis, understanding industry standard service levels and average handling time. You'll learn to write good reports, make the best schedules, and cut costs properly. Understand how call centres work, use technology well, and improve performance by looking at key numbers. This short, but good course gives you useful ideas to help you work better and succeed in your job.
Elevify advantages
Develop skills
- Learn data analysis: Properly analyse call volume and handling time.
- Write reports: Organise and present workforce management information clearly.
- Reduce costs: Use strategies to cut costs and manage the budget.
- Improve scheduling: Create schedules that work well for busy and quiet times.
- Work better: Reduce time wasting by using flexible scheduling methods.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course