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Telephone Operator Course
Improve your chances of getting a job in a call centre with our Telephone Operator Training Programme. It's designed to make you better at customer service, solving problems, and managing your time well. You'll learn how to build good relationships with callers, handle tricky situations, and make sure people are happy with the service. You'll also develop good communication skills, including how you speak and listen. You will learn conflict resolution, how to behave professionally, and how to handle your feelings so you can manage stress. Enrol now for training that is useful, of high quality, and fits in with your schedule.
- Learn how to connect with customers: Build trust and good relationships on every phone call.
- Solve problems quickly: Use ways to talk things through and calm situations down.
- Get better at communicating: Become very good at speaking, listening, and using body language.
- Manage your time better: Decide what's most important and handle calls efficiently.
- Improve your ability to handle your feelings: Manage stress and understand how customers feel.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your chances of getting a job in a call centre with our Telephone Operator Training Programme. It's designed to make you better at customer service, solving problems, and managing your time well. You'll learn how to build good relationships with callers, handle tricky situations, and make sure people are happy with the service. You'll also develop good communication skills, including how you speak and listen. You will learn conflict resolution, how to behave professionally, and how to handle your feelings so you can manage stress. Enrol now for training that is useful, of high quality, and fits in with your schedule.
Elevify advantages
Develop skills
- Learn how to connect with customers: Build trust and good relationships on every phone call.
- Solve problems quickly: Use ways to talk things through and calm situations down.
- Get better at communicating: Become very good at speaking, listening, and using body language.
- Manage your time better: Decide what's most important and handle calls efficiently.
- Improve your ability to handle your feelings: Manage stress and understand how customers feel.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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