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Technical Support Specialist Course
Boost your call centre career with our Technical Support Specialist Course. Become skilled at handling difficult conversations, guiding customers through troubleshooting steps, and writing clear and helpful dialogue scripts. Learn how to diagnose internet connection problems and put in place effective solutions. Improve your communication skills by focusing on showing care and concern, listening carefully, and using plain language. This top-quality, hands-on course is designed to fit into your timetable, giving you the skills you need to succeed in technical support.
- Handle difficult conversations like a pro: Manage challenging customer interactions with ease.
- Find and fix connectivity problems: Quickly identify and sort out common internet issues.
- Build your problem-solving abilities: Use effective solutions to tackle technical problems.
- Improve your communication skills: Use empathy and active listening to give better customer support.
- Create troubleshooting guides: Develop clear, step-by-step guides for fixing technical issues.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Technical Support Specialist Course. Become skilled at handling difficult conversations, guiding customers through troubleshooting steps, and writing clear and helpful dialogue scripts. Learn how to diagnose internet connection problems and put in place effective solutions. Improve your communication skills by focusing on showing care and concern, listening carefully, and using plain language. This top-quality, hands-on course is designed to fit into your timetable, giving you the skills you need to succeed in technical support.
Elevify advantages
Develop skills
- Handle difficult conversations like a pro: Manage challenging customer interactions with ease.
- Find and fix connectivity problems: Quickly identify and sort out common internet issues.
- Build your problem-solving abilities: Use effective solutions to tackle technical problems.
- Improve your communication skills: Use empathy and active listening to give better customer support.
- Create troubleshooting guides: Develop clear, step-by-step guides for fixing technical issues.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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