Stress & Relaxation Techniques for Call Center Agents Course
Discover effective stress management and relaxation methods designed specifically for call centre agents. Recognise burnout indicators promptly, apply swift in-shift calming techniques, formulate daily recovery plans, establish healthy boundaries, and cultivate lasting resilience to handle calls with greater ease and superior performance outcomes.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course equips call centre agents to identify stress triggers, avoid burnout, and maintain composure amid high-pressure demands. Master rapid breathing exercises, posture adjustments, and mindfulness practices for use between calls, create achievable daily schedules, and foster enduring resilience through enhanced sleep, physical activity, and balanced eating. Develop effective methods to establish personal limits, access assistance, and express workload issues clearly.
Elevify advantages
Develop skills
- Design daily stress management plans with practical routines suited to each shift.
- Employ rapid breathing, posture corrections, and mindfulness for self-control during calls.
- Detect early burnout signals and intervene to safeguard performance levels.
- Articulate workload boundaries and seek appropriate support confidently.
- Build resilience through better sleep, exercise, and recovery practices for sustained endurance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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