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Speech Analytics Technician Course
Boost your call centre career with our Speech Analytics Technician Course (Zambian Edition). Learn how to prepare, clean and collect data so that raw call data can be turned into information you can use to make things better. You'll learn how to use the latest speech analytics tools for turning speech into text, understanding how people feel from their speech, and spotting trends. You'll also learn to create reports and presentations that give clear information and suggestions. Improve how call centres work by using technology and making processes better. Sign up now and become a valuable asset in the call centre industry.
- Master data cleaning: Remove unnecessary information and deal with any missing information properly.
- Create reports that make sense: Structure clear reports and present information that can be used to make things better.
- Analyse call centre trends: Identify the busiest times and see how they relate to customer satisfaction scores.
- Utilize speech analytics tools: Transcribe audio recordings and find out how people are feeling.
- Generate information you can act on: Suggest training and recommend ways to improve processes.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Speech Analytics Technician Course (Zambian Edition). Learn how to prepare, clean and collect data so that raw call data can be turned into information you can use to make things better. You'll learn how to use the latest speech analytics tools for turning speech into text, understanding how people feel from their speech, and spotting trends. You'll also learn to create reports and presentations that give clear information and suggestions. Improve how call centres work by using technology and making processes better. Sign up now and become a valuable asset in the call centre industry.
Elevify advantages
Develop skills
- Master data cleaning: Remove unnecessary information and deal with any missing information properly.
- Create reports that make sense: Structure clear reports and present information that can be used to make things better.
- Analyse call centre trends: Identify the busiest times and see how they relate to customer satisfaction scores.
- Utilize speech analytics tools: Transcribe audio recordings and find out how people are feeling.
- Generate information you can act on: Suggest training and recommend ways to improve processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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