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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course teaches designing practical call quality checklists, applying scoring rubrics, balancing compliance and customer behaviours, evaluating recordings for tone and empathy, scoring reliably, analysing data to diagnose issues, implementing improvements, coaching effectively, and tracking satisfaction and efficiency gains.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly using actual call data.
  • Develop concise QA checklists with clear, measurable criteria.
  • Assess calls uniformly, calibrate scores, and minimise bias.
  • Transform insights into targeted pilots, KPIs, and coaching strategies.
  • Optimise KPIs like AHT, CSAT, and FCR for superior service.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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