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Remote Technical Support Advisor Course

Remote Technical Support Advisor Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with hands-on skills to confidently manage tough connectivity problems. You'll master organised call handling, effective questioning, time management, and proficient use of tickets, softphone systems, and knowledge bases. Gain expertise in Wi-Fi and home network fundamentals, systematic troubleshooting, and practical scripts for showing empathy, calming upset customers, and making precise escalations in a compact, targeted programme.

Elevify advantages

Develop skills

  • Professional call management: organise, direct, and guide non-tech-savvy customers clearly.
  • Quick network assessment: perform checks, interpret signals, and identify home Wi-Fi faults.
  • Hands-on problem-solving: lead reboots, Wi-Fi checks, VPN tests, and follow-up actions.
  • Superior record-keeping: fill tickets, record tests, and draft clear handover notes.
  • Compassionate communication: calm callers, simplify tech talk, and ensure adherence.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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