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Quality Supervisor Course

Quality Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your career in the call centre industry with our Quality Supervisor Course (Zambian Edition), created to make your skills in quality improvement and call analysis even better. You'll learn how to put good monitoring systems in place, design training and motivation programs that really work, and become a pro at call analysis. You'll also gain the know-how to judge how good communication skills are, understand important performance numbers like QA scores and CSAT, and use helpful tools like CRM systems. Turn feedback into plans that get things done and boost customer satisfaction to higher levels.

Elevify advantages

Develop skills

  • Put Monitoring Systems in Place: Become skilled at using tools to improve call quality and how efficiently things are done.
  • Design Training Programs: Create training that has a big impact for excellent call centre performance.
  • Judge Communication Skills: Look closely at and improve how agents and customers interact.
  • Give Feedback that Helps: Provide useful advice that can be acted upon to help people grow in their performance.
  • Understand Call Centre KPIs: Make the most of important numbers like QA, FCR, AHT, and CSAT.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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