Free course
US$0.00
Premium course
US$30.90
Quality Supervisor Course
Improve your career in the call centre industry with our Quality Supervisor Course (Zambian Edition), created to make your skills in quality improvement and call analysis even better. You'll learn how to put good monitoring systems in place, design training and motivation programs that really work, and become a pro at call analysis. You'll also gain the know-how to judge how good communication skills are, understand important performance numbers like QA scores and CSAT, and use helpful tools like CRM systems. Turn feedback into plans that get things done and boost customer satisfaction to higher levels.
- Put Monitoring Systems in Place: Become skilled at using tools to improve call quality and how efficiently things are done.
- Design Training Programs: Create training that has a big impact for excellent call centre performance.
- Judge Communication Skills: Look closely at and improve how agents and customers interact.
- Give Feedback that Helps: Provide useful advice that can be acted upon to help people grow in their performance.
- Understand Call Centre KPIs: Make the most of important numbers like QA, FCR, AHT, and CSAT.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your career in the call centre industry with our Quality Supervisor Course (Zambian Edition), created to make your skills in quality improvement and call analysis even better. You'll learn how to put good monitoring systems in place, design training and motivation programs that really work, and become a pro at call analysis. You'll also gain the know-how to judge how good communication skills are, understand important performance numbers like QA scores and CSAT, and use helpful tools like CRM systems. Turn feedback into plans that get things done and boost customer satisfaction to higher levels.
Elevify advantages
Develop skills
- Put Monitoring Systems in Place: Become skilled at using tools to improve call quality and how efficiently things are done.
- Design Training Programs: Create training that has a big impact for excellent call centre performance.
- Judge Communication Skills: Look closely at and improve how agents and customers interact.
- Give Feedback that Helps: Provide useful advice that can be acted upon to help people grow in their performance.
- Understand Call Centre KPIs: Make the most of important numbers like QA, FCR, AHT, and CSAT.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course