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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with vital communication, de-escalation, and problem-solving abilities for managing challenging phone calls in public service. You will master legal standards, privacy rules, emotional intelligence, scripting techniques, verification processes, and streamlined workflows to enhance resolution rates, cut complaints, and provide respectful, consistent support using practical tools, examples, and key metrics.

Elevify advantages

Develop skills

  • De-escalate tense calls by quickly calming upset callers using effective emotional intelligence scripts.
  • Maintain professional control during calls by verifying details, documenting accurately, and resolving public inquiries efficiently.
  • Communicate services clearly in simple, trustworthy language that callers easily understand.
  • Handle calls legally and ethically by safeguarding data, adhering to standards, and ensuring full compliance.
  • Optimise performance using key indicators and feedback to improve overall call centre outcomes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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