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Phone-Based Customer Service Course
Boost your call centre career with our Telephone Customer Service Course. Learn important skills like telephone manners, handling calls properly, and sounding professional. You'll learn how to connect with customers, make them happy, and manage what they expect. Improve your stress management with time management and looking after yourself. Develop ways to solve problems quickly and communicate well, including showing you care and listening carefully. Always be willing to learn from feedback and think about how you can improve. Join now for a course that will change things for the better!
- Manage calls properly: Handle and direct customer interactions effectively.
- Connect with customers: Build trust and relationships with everyone you talk to.
- Solve problems quickly: Find fast and effective solutions to issues.
- Communicate clearly: Use simple language and show you care to be easily understood.
- Manage stress: Stay calm and take care of yourself when things get tough.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Telephone Customer Service Course. Learn important skills like telephone manners, handling calls properly, and sounding professional. You'll learn how to connect with customers, make them happy, and manage what they expect. Improve your stress management with time management and looking after yourself. Develop ways to solve problems quickly and communicate well, including showing you care and listening carefully. Always be willing to learn from feedback and think about how you can improve. Join now for a course that will change things for the better!
Elevify advantages
Develop skills
- Manage calls properly: Handle and direct customer interactions effectively.
- Connect with customers: Build trust and relationships with everyone you talk to.
- Solve problems quickly: Find fast and effective solutions to issues.
- Communicate clearly: Use simple language and show you care to be easily understood.
- Manage stress: Stay calm and take care of yourself when things get tough.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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