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Performance Analyst Course
Boost your call centre career with our Performance Analyst Course, designed to equip professionals with important skills in data analysis and reporting. Become a master in data cleaning, visualisations, and statistical methods to understand trends and patterns properly. Learn to define and measure key performance indicators, improve communication through well-organised reports, and use time series analysis for predictions. Gain the knowledge to push performance improvements and make decisions based on data with confidence.
- Master data visualisation: Create and understand impactful visual reports.
- Analyse performance metrics: Define and measure key call centre KPIs.
- Conduct statistical analysis: Use methods for hypothesis testing and regression.
- Communicate insights effectively: Organise and present analytical findings clearly.
- Identify trends and patterns: Use time series analysis for predictions.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Performance Analyst Course, designed to equip professionals with important skills in data analysis and reporting. Become a master in data cleaning, visualisations, and statistical methods to understand trends and patterns properly. Learn to define and measure key performance indicators, improve communication through well-organised reports, and use time series analysis for predictions. Gain the knowledge to push performance improvements and make decisions based on data with confidence.
Elevify advantages
Develop skills
- Master data visualisation: Create and understand impactful visual reports.
- Analyse performance metrics: Define and measure key call centre KPIs.
- Conduct statistical analysis: Use methods for hypothesis testing and regression.
- Communicate insights effectively: Organise and present analytical findings clearly.
- Identify trends and patterns: Use time series analysis for predictions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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