Log in
Choose your language

Operations Supervisor Course

Operations Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your career in a call centre through our Operations Supervisor Training Programme, designed to improve your skills in monitoring and evaluating performance, benchmarking against best practices, and analysing performance. Learn the important call centre KPIs like Average Handling Time, First Call Resolution, and Customer Satisfaction Score. Learn to make processes better, use technology effectively, and develop good training programmes. Become skilled in preparing reports and talking to stakeholders, and create strong implementation plans that consider risk management and how to use resources well.

Elevify advantages

Develop skills

  • Master evaluation metrics: Improve call centre performance using specific metrics.
  • Optimise processes: Make operations more efficient and effective.
  • Analyse performance gaps: Find and fix areas that need improvement.
  • Craft clear reports: Communicate important points through well-structured and easy-to-understand reports.
  • Understand KPIs: Use key performance indicators for making strategic decisions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course

Here you can study anything you want

Didn't find what you were looking for? Want to study about the topic you've always wanted?