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Help Desk Operator Course

Help Desk Operator Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre career with our Help Desk Operator Training Programme, crafted to give you the skills you need to succeed. Learn how to write good response scripts using plain language and steps to fix problems. Get better at acting like you're talking to customers, making sure they are happy, even the ones who are not easy to please. Become skilled at fixing software and hardware problems, network connections, and the basics of technical support. Build empathy, patience, and communication skills so you can create good relationships with customers that last. Join now for a practical and quality learning experience.

Elevify advantages

Develop skills

  • Learn to write clear response scripts so you can talk to customers well and quickly.
  • Become good at fixing problems with software and hardware.
  • Make customers happier by talking to them the right way.
  • Learn how to handle tricky situations with customers.
  • Get better at fixing problems with network connections.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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