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De-Escalation Course
Improve your call centre skills with our De-escalation Training, created to give you the techniques to manage difficult customers well. You'll learn how to manage your time, put your tasks in order, and handle different responsibilities at the same time. Learn ways to sort out disagreements, including how to talk things out and calm situations down, while also getting better at understanding people's feelings and talking to them. Get ideas about how to solve problems and be professional so that customers are happy and you build good relationships with them. Join now to change how you deal with customers.
- Learn de-escalation: Calmly sort out disagreements using effective ways.
- Improve communication: Listen carefully and understand how customers feel to connect with them.
- Boost emotional intelligence: Control stress and your own feelings for better conversations.
- Improve time management: Put tasks in order and deal with interruptions without wasting time.
- Improve customer service: Always give good service and adjust to different customer needs.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our De-escalation Training, created to give you the techniques to manage difficult customers well. You'll learn how to manage your time, put your tasks in order, and handle different responsibilities at the same time. Learn ways to sort out disagreements, including how to talk things out and calm situations down, while also getting better at understanding people's feelings and talking to them. Get ideas about how to solve problems and be professional so that customers are happy and you build good relationships with them. Join now to change how you deal with customers.
Elevify advantages
Develop skills
- Learn de-escalation: Calmly sort out disagreements using effective ways.
- Improve communication: Listen carefully and understand how customers feel to connect with them.
- Boost emotional intelligence: Control stress and your own feelings for better conversations.
- Improve time management: Put tasks in order and deal with interruptions without wasting time.
- Improve customer service: Always give good service and adjust to different customer needs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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