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De-Escalation Course

De-Escalation Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your call centre skills with our De-escalation Training, created to give you the techniques to manage difficult customers well. You'll learn how to manage your time, put your tasks in order, and handle different responsibilities at the same time. Learn ways to sort out disagreements, including how to talk things out and calm situations down, while also getting better at understanding people's feelings and talking to them. Get ideas about how to solve problems and be professional so that customers are happy and you build good relationships with them. Join now to change how you deal with customers.

Elevify advantages

Develop skills

  • Learn de-escalation: Calmly sort out disagreements using effective ways.
  • Improve communication: Listen carefully and understand how customers feel to connect with them.
  • Boost emotional intelligence: Control stress and your own feelings for better conversations.
  • Improve time management: Put tasks in order and deal with interruptions without wasting time.
  • Improve customer service: Always give good service and adjust to different customer needs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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