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Dealings Course
Improve your call centre work with our Business Talk Course, made to make your skills better in understanding how customers think, fixing problems, and handling stress. Learn how to build trust, understand what customers are feeling, and show them you care. Get good at talking and bargaining to deal with objections and find solutions that work for everyone. Learn to handle stress, stay professional, and keep customers coming back by talking to them in a way that suits them. Join now for a learning experience that will change you and fit your time.
- Build trust: Learn ways to make customers feel comfortable and trusting.
- Solve problems: Find clever ways to fix customer problems.
- Manage stress: Stay cool and professional even when things are tough.
- Retain customers: Make customers want to come back by treating them like individuals.
- Resolve conflicts: Help settle disagreements and calm things down when customers are upset.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre work with our Business Talk Course, made to make your skills better in understanding how customers think, fixing problems, and handling stress. Learn how to build trust, understand what customers are feeling, and show them you care. Get good at talking and bargaining to deal with objections and find solutions that work for everyone. Learn to handle stress, stay professional, and keep customers coming back by talking to them in a way that suits them. Join now for a learning experience that will change you and fit your time.
Elevify advantages
Develop skills
- Build trust: Learn ways to make customers feel comfortable and trusting.
- Solve problems: Find clever ways to fix customer problems.
- Manage stress: Stay cool and professional even when things are tough.
- Retain customers: Make customers want to come back by treating them like individuals.
- Resolve conflicts: Help settle disagreements and calm things down when customers are upset.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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