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Dealing With Difficult Customers Course
Learn how to handle customers who are giving you a hard time with our 'Dealing with Difficult Customers Course.' This course is made for people who work in call centres, and it will give you good lessons on how to talk to people properly, how to make customers trust you, and how to really listen to what they are saying. You will learn how to find out what the problem is, how to find solutions, and how to stay calm even when you are stressed. You will also get better at seeing how customers are feeling and how to sort out arguments, so you can always give good service that makes customers happy and helps you do well at work.
- Get good at talking to people: Make your words clear so you can talk to people better.
- Make customers trust you: Be reliable and make sure you always give good service.
- Learn to listen properly: Pay attention to what customers are worried about.
- Solve problems quickly: Find out what is wrong and fix it fast.
- Learn to stay calm: Know what makes you stressed and find ways to balance your work and life.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Learn how to handle customers who are giving you a hard time with our 'Dealing with Difficult Customers Course.' This course is made for people who work in call centres, and it will give you good lessons on how to talk to people properly, how to make customers trust you, and how to really listen to what they are saying. You will learn how to find out what the problem is, how to find solutions, and how to stay calm even when you are stressed. You will also get better at seeing how customers are feeling and how to sort out arguments, so you can always give good service that makes customers happy and helps you do well at work.
Elevify advantages
Develop skills
- Get good at talking to people: Make your words clear so you can talk to people better.
- Make customers trust you: Be reliable and make sure you always give good service.
- Learn to listen properly: Pay attention to what customers are worried about.
- Solve problems quickly: Find out what is wrong and fix it fast.
- Learn to stay calm: Know what makes you stressed and find ways to balance your work and life.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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