Customer Service Course

What will I learn?
Improve your chances of getting a job in a call centre or customer service by taking our Customer Service Training Programme. It is designed to help you get better at solving problems, knowing when to ask for help from your supervisor (escalation), and managing your time properly. You will learn how to find out what is causing problems, how to fix them, and how to make sure you don't spend too much time on each call. You will also become good at fixing technical problems, listening carefully to customers, and explaining things clearly. Learn how to get along with customers, handle difficult conversations, and make sure they are happy. This short, but very helpful training will give you the skills you need to be good at looking after customers and giving them excellent service.
Elevify advantages
Develop skills
- Become a master problem-solver: Identify and solve customer problems quickly and properly.
- Improve your communication skills: Listen carefully to customers and use clear and simple language.
- Manage your time well: Know what tasks are most important and handle many calls without wasting time.
- Troubleshoot technical issues: Fix problems with internet connections and error messages.
- Build good relationships with customers: Make them happy and know how to talk to them even when they are being difficult.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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