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Customer Retention Technician Course
Boost your call centre career with our Customer Retention Technician Course. Become a master at communicating well, including learning how to persuade people and handle tricky conversations. Understand customer churn (when customers leave), how it hurts business, and how to fight it. Learn to plan and put retention strategies into action, check customer feedback properly, and manage projects well. This course will give you useful, top-quality skills to make customers happy and help the business succeed.
- Master persuasive communication to improve how you talk to customers.
- Check customer feedback properly to see what's happening and make the service better.
- Create good retention strategies to stop customers from leaving.
- Plan and do projects carefully to get the best results.
- Use resources wisely to get the most out of your retention work.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Customer Retention Technician Course. Become a master at communicating well, including learning how to persuade people and handle tricky conversations. Understand customer churn (when customers leave), how it hurts business, and how to fight it. Learn to plan and put retention strategies into action, check customer feedback properly, and manage projects well. This course will give you useful, top-quality skills to make customers happy and help the business succeed.
Elevify advantages
Develop skills
- Master persuasive communication to improve how you talk to customers.
- Check customer feedback properly to see what's happening and make the service better.
- Create good retention strategies to stop customers from leaving.
- Plan and do projects carefully to get the best results.
- Use resources wisely to get the most out of your retention work.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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