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Customer Journey Course

Customer Journey Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Customer Journey Course teaches you how to manage home internet problems with clear thinking, quick action, and steady approach. You will learn to create customer profiles, outline each step from service interruption to fix, minimise handovers, and apply self-help options, timely notifications, and improved resources. Grasp important measures such as customer satisfaction, ease of effort, and first-contact resolution to identify trouble spots, enhance procedures, and provide a more seamless, dependable service on every occasion.

Elevify advantages

Develop skills

  • Map customer journeys: swiftly outline complete home internet disruption experiences.
  • Reduce call friction: decrease transfers, repetitions, and customer effort in technical support calls.
  • Use CX metrics: interpret CSAT, CES, and operational KPIs to achieve rapid enhancements.
  • Perform root-cause analysis: identify and resolve main pain points in support processes.
  • Design better support flows: integrate IVR, SMS, app, and agents for smooth customer experience.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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