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Customer Experience Specialist Course
Boost your call centre career with our Customer Experience Specialist Course, Zambian Edition. Become a master at developing strategies by putting change management into practice and creating plans that put the customer first. Improve how you communicate by actively listening and using conversation skills that work well. Learn how to gather and study feedback, chart out the customer's journey, and find key points of contact. Get a better understanding of how call centres work, tackle problems head-on, and improve performance tracking. Plan and carry things out carefully by setting KPIs and managing resources effectively.
- Master change management to improve customer experiences.
- Develop customer-focused strategies for call centres.
- Become excellent at active listening and communicating clearly.
- Analyze feedback to make continuous improvements.
- Map out customer journeys to spot and fix problems.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Customer Experience Specialist Course, Zambian Edition. Become a master at developing strategies by putting change management into practice and creating plans that put the customer first. Improve how you communicate by actively listening and using conversation skills that work well. Learn how to gather and study feedback, chart out the customer's journey, and find key points of contact. Get a better understanding of how call centres work, tackle problems head-on, and improve performance tracking. Plan and carry things out carefully by setting KPIs and managing resources effectively.
Elevify advantages
Develop skills
- Master change management to improve customer experiences.
- Develop customer-focused strategies for call centres.
- Become excellent at active listening and communicating clearly.
- Analyze feedback to make continuous improvements.
- Map out customer journeys to spot and fix problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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