CRM for Telemarketing Course
Master CRM tools tailored for telemarketing to elevate call centre performance. Gain skills in cleaning and segmenting leads, scheduling daily queues, logging calls seamlessly, automating follow-ups, and crafting dashboards that drive higher contact rates, better conversions, and superior team results across your operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches how to import, clean, and organise lead data effectively, create intelligent segments, and set up efficient daily call queues. You'll master real-time call logging with tags, statuses, and workflows, automate follow-ups, and develop insightful reports and dashboards to monitor KPIs, improve scripts, and enhance conversions and productivity in telemarketing operations.
Elevify advantages
Develop skills
- Lead segmentation expertise: craft intelligent call queues to rapidly increase conversions.
- CRM data management: import, clean, and structure lead lists for smooth dialling.
- Expert call logging: record outcomes, notes, and actions right in your CRM system.
- Workflow automation: leverage tags, statuses, and automations for optimal next steps.
- Telemarketing insights: analyse CRM dashboards and KPIs to refine daily performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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