Corporate Customer Service Course
Elevate your call centre operations through the Corporate Customer Service Mastery course. Dive into essential KPIs like AHT, FCR, CSAT, and NPS craft unbiased CSAT surveys apply QA scorecards and coaching techniques build dynamic dashboards for SLAs and deploy change management with gamification. Achieve superior service quality, heightened agent motivation, and exceptional customer delight across fast-paced corporate teams.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and effective communication to elevate metrics, streamline workflows, and foster lasting customer loyalty in corporate environments.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
- Design effective CSAT surveys: create concise, unbiased tools to truly capture customer feedback.
- Develop coaching and QA expertise: conduct targeted one-on-ones with scorecards to rapidly improve agent performance.
- Build dashboard reports: produce clear SLA and queue visuals for swift, informed decision-making.
- Implement change management: introduce new protocols using microlearning and gamification strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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