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Call Quality Manager Course
Improve your call centre skills with our Call Quality Manager Course, designed for professionals who want to make service better and customers happier. You'll learn how to create good quality improvement plans, put in place important process changes, and design training programs that work. You'll also master important numbers like First Call Resolution and Net Promoter Score, and learn skills in managing resources, team communication, and making strategy changes based on data. Boost your career by making sure calls are handled well and customer feedback is understood properly.
- Develop quality improvement plans: Find and fix important problems in the call centre.
- Implement process changes: Make things more efficient with well-planned changes.
- Design targeted training: Create programs to help agents perform better.
- Analyze customer feedback: Understand the data to improve how happy customers are.
- Monitor progress effectively: Keep track of numbers and change strategies to achieve success.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our Call Quality Manager Course, designed for professionals who want to make service better and customers happier. You'll learn how to create good quality improvement plans, put in place important process changes, and design training programs that work. You'll also master important numbers like First Call Resolution and Net Promoter Score, and learn skills in managing resources, team communication, and making strategy changes based on data. Boost your career by making sure calls are handled well and customer feedback is understood properly.
Elevify advantages
Develop skills
- Develop quality improvement plans: Find and fix important problems in the call centre.
- Implement process changes: Make things more efficient with well-planned changes.
- Design targeted training: Create programs to help agents perform better.
- Analyze customer feedback: Understand the data to improve how happy customers are.
- Monitor progress effectively: Keep track of numbers and change strategies to achieve success.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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